Novo Nordisk is a global healthcare company with 87 years of innovation and leadership in diabetes care. The company also has leading positions within haemophilia care, growth hormone therapy and hormone replacement therapy. Headquartered in Denmark, Novo Nordisk employs approximately 30,000 employees in 76 countries and markets its products in 179 countries. Novo Nordisk’s B shares are listed on NASDAQ OMX Copenhagen (Novo-B). Its ADRs are listed on the New York Stock Exchange (NVO).
Post : Associate I – Customer Complaints in Global Service Center
Job Description
Key Responsibilities:
• To perform final evaluation of Customer Complaint Cases without samples and to enter the reported information in the Novo Nordisk complaint database (CCGloW)
• To enter off-line cases in CCGloW.
• To maintain a network of complaint contacts within: affiliates, CCC and investigators.
• To handle inquiries from affiliates and other departments in Novo Nordisk A/S
Key Responsibilities:
• To perform final evaluation of Customer Complaint Cases without samples and to enter the reported information in the Novo Nordisk complaint database (CCGloW)
• To enter off-line cases in CCGloW.
• To maintain a network of complaint contacts within: affiliates, CCC and investigators.
• To handle inquiries from affiliates and other departments in Novo Nordisk A/S
Tasks:
• Handle off-line cases (CCFs), including CCGloW processing & archiving.
• Handle specified complaint types via CCGloW.
• Ensure proper handling of other complaint types, e.g., by re-directing to Safety Operations or CCC, as appropriate.
• Handle or transfer inquiries, as appropriate.
• Bring all deviations and compliance risks to the attention of the team lead, and provide all details possible.
• Identify training needs, and plan and arrange training for self and colleagues.
• When support is needed, rely on closest colleagues whenever possible.
• Provide support to colleagues.
• Build team capacities by mentoring/training buddies.
• QC work of colleagues and document appropriately.
• Generate lists of cases as necessary for work planning and/or management purposes.
• Plan work to optimize team capacities and achieve individual development.
• Provide performance and other metrics to management on a regular basis and upon request.
• Assist with administrative and procedural activities as required or requested.
• Provide input and feedback on procedures, performance, training, etc.
• Perform all work in compliance with GMP and relevant procedures.
• Deliver all work within time lines and expected quality
• Handle off-line cases (CCFs), including CCGloW processing & archiving.
• Handle specified complaint types via CCGloW.
• Ensure proper handling of other complaint types, e.g., by re-directing to Safety Operations or CCC, as appropriate.
• Handle or transfer inquiries, as appropriate.
• Bring all deviations and compliance risks to the attention of the team lead, and provide all details possible.
• Identify training needs, and plan and arrange training for self and colleagues.
• When support is needed, rely on closest colleagues whenever possible.
• Provide support to colleagues.
• Build team capacities by mentoring/training buddies.
• QC work of colleagues and document appropriately.
• Generate lists of cases as necessary for work planning and/or management purposes.
• Plan work to optimize team capacities and achieve individual development.
• Provide performance and other metrics to management on a regular basis and upon request.
• Assist with administrative and procedural activities as required or requested.
• Provide input and feedback on procedures, performance, training, etc.
• Perform all work in compliance with GMP and relevant procedures.
• Deliver all work within time lines and expected quality
Candidate Profile
• Freshers with a bachelor of Pharmacy, laboratory technician or any bachelors in life science background.
• Basic knowledge of medical terminology.
• Basic knowledge of computers and MS Office
• Fluency in English, written and spoken, is a must.
• Flexible attitude and team mindset.
• Ability to coordinate and prioritise tasks within strict timelines.
• Ability to work effectively within team with good interpersonal skills
• Detail oriented, even when faced with highly repetitive tasks.
• Freshers with a bachelor of Pharmacy, laboratory technician or any bachelors in life science background.
• Basic knowledge of medical terminology.
• Basic knowledge of computers and MS Office
• Fluency in English, written and spoken, is a must.
• Flexible attitude and team mindset.
• Ability to coordinate and prioritise tasks within strict timelines.
• Ability to work effectively within team with good interpersonal skills
• Detail oriented, even when faced with highly repetitive tasks.
Additional Information
Experience: Freshers
Qualification: B.Pharm, B.Sc
Location: Bangalore
Industry Type: Pharma
Functional Area: Customer Complaints
End Date: 25th June 2018
Experience: Freshers
Qualification: B.Pharm, B.Sc
Location: Bangalore
Industry Type: Pharma
Functional Area: Customer Complaints
End Date: 25th June 2018
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